This weekend, I was reading Soccer Mom Myth, co-authored by Holly Buchanan & Michele Miller (again-love it!) and one chapter stuck out at me was Chapter 13. The main topic: Put yourself in your customer’s shoes.
In Chapter 13, Holly and Michele give different scenarios in regards to items they were looking for and as [...]

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When talking about customer service, most of the time, there is always room for improvement in one area or another.
I wanted to share with you about two separate incidents I encountered when picking up dinner at my local KFC.
About 6 months ago, I went to go and get some chicken for dinner at a local [...]

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