To continue on my series on customer service and in honor of International Customer Loyalty Month, I thought it would be fitting to share a few tips on the topic of Keeping the Customer:
1) Listen. I know by me stating this obvious word…seems easy, right? Well, it seems that when I am not happy about [...]

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In honor of Get to Know Your Customers Day, I thought I would ask a few of my customers (and share it with you) a few questions, well, in order to get to know them better.
So how are you getting to know your customers?
The first person I asked was Katherine Reschke of owner of [...]

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