Key Business Partners, LLC

Donna Cutting is the author of “The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service,” published by Wiley. She is a full-time keynote speaker on the topics of employee engagement and red-carpet customer service.

She speaks 50-75 times per year and her clients include Pricewaterhouse Coopers, JJ Taylor and Companies, Florida SHRM, Alaska SHRM, Professionals in Human Resources Association, Career Central, HR Southwest, First Bank of Richmond, the City of Dallas, Florida Career Professionals, the Association of Homes and Services for the Aging, California Association of Health Services at Home, and the University of Alaska, several SHRM chapters and many other corporations and associations.

Donna and “The Celebrity Experience” have been featured on television, radio and in print including ABC’s America This Morning, ABC Channel 7 in Chicago, several Business Journals across the country, Investor’s Business Daily, Weekend Entrepreneur, and several business related radio shows.

She has authored over 50 articles which have been published in a variety of trade magazines, The Employer’s Group newsletter, jobdig.com, and BusinessKnowHow.com. She is the author of Gal Morale’s Blog which focuses on employee retention and engagement strategies.

Donna is also known by her alter-ego, “Gal Morale” – a character she created to teach the principles of employee engagement. Donna’s background as a stage actress sets the stage for her theatrical speaking style, and her experience as a manager in the health care arena contributes to her expertise in employee engagement and customer service.

A member of the National Speakers Association, and Past President of NSA Central Florida, Donna currently lives in St. Petersburg, Florida with her husband, Jim and their Maltese dog, Snowball.