Thanks Jenn! Yes, I get caught in this too but I quickly have to remember that by taking the time being upset, I am not solving the issue. And by getting to the resolution quicker, it makes you feel better. I know it does for me. And then once I figure out the process improvement (solution so I don’t repeat the problem) that is even better.
In Appreciation,
Teresa Morrow
August 5th, 2008 | 2:44 pm
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ooo – good one Teresa. We can definitely get ourselves caught up in the “venting” and not the solving. Great reminder!
Thanks Jenn! Yes, I get caught in this too but I quickly have to remember that by taking the time being upset, I am not solving the issue. And by getting to the resolution quicker, it makes you feel better. I know it does for me. And then once I figure out the process improvement (solution so I don’t repeat the problem) that is even better.
In Appreciation,
Teresa Morrow