With it being International Customer Loyalty Month, I wanted to talk about the topic of customer service for internet businesses.

Where is customer service in your priority list? Is it where it should be? If not, how are you going to make it better?

Here are a few suggestions I would like to offer:

• One way to know how your customer service is…ask your customers. You can do this by conducting a survey to your newsletter subscribers or email them a feedback form after each session.
• Once you get these responses, be sure to take a good look at them. Clearly and thoroughly review what your customer have said and/or written to you.
• Develop a plan in order to see how you are able to give your customers what they are asking for.
• Remember your tone of voice when communicating with your customers.
• Watch your writing etiquette when utilizing written communication such as email.

Teresa’s Tip: Also be sure to note how you wish to be treated when you are the customer and use that to form your outline for your customer service plan.

This month, I will be posting more in depth resources, tips and ideas of how to properly review, improve and manage your customer service.

Filed under: Customer Service